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Frequently Asked Questions


  • How much does shipping cost? 
Shipping is free on all orders over $99. A flat rate of $9.99 applies to all orders below that amount.
    • When will my order ship?   
    We try to ensure that most orders are shipped by the next day.
      • Where is my order? 
      You will receive an email confirmation when your order has been shipped.
        • Do you ship internationally?
        Unfortunately, we do not ship internationally. However, we offer expedited shipping within the contiguous United States.
          • When will my order arrive?   

          Please refer to the FedEx Shipping map below to determine shipping times and arrival dates.  Most orders over 10 Lbs ship via FedEx Ground, Most orders under 10 Lbs are shipped via USPS First-Class Mail.  All orders are shipped from our Fulfillment Center in Los Angeles, CA

          Fedex Shipping ETAs Map


            • What is your return policy? 
            Returned merchandise will not be accepted without authorization. Please contact us during business hours to make an arrangement and receive a Return Authorization Number. Only stock items and stock colors are eligible for return within 15 days of the invoice date.
              • Some of my items were damaged or incorrect, what should I do? 
              We apologize if any merchandise was delivered damaged or incorrect. Please contact us at or at (323) 225-0342 and we will be happy to replace your order.


                • Is there a minimum order required for purchase? 
                There is no minimum order required for purchase.
                  • I forgot my password/login ID. What do I do? 
                  Please follow this link and click on “Forgot Your Password.” From there, you can recover your login information and reset your password.
                    • What do I need to know when ordering? 
                    All printed orders must be paid in advance. We utilize FOB origin shipping. Prices are subject to change without prior notice.
                      • Is my business exempt from state sales tax? 
                      Existing customers who have already provided Jewelry Packaging Box with their California Seller’s Permit information will be exempt from state sales tax when logged into their account. If you wish to be exempt, please email us your signed tax exemption form. You can download a Resale Verification Form by clicking here.
                        • Why does my order look slightly different than its picture?
                        Some sizes and shapes may vary from their depiction on our site. For the latest in-stock confirmation or more detailed specifications, please contact us at or at (323) 225-0342. Our friendly customer service representatives will gladly accommodate your concerns within one business day.


                          • Is your site secure?
                          We encrypt all sensitive information with SSL. At Jewelry Packaging Box, we ensure a safe and reliable online shopping experience
                          • Where is my invoice?
                          Your invoice will be emailed along with the shipping confirmation. You will also receive a copy of the invoice with the package.
                          • What forms of payment do you accept?
                          We accept Visa, Mastercard, American Express, Discover, and PayPal. All prices are in USD.